Return and Refund Policy

Returns:
Items are made to order and returns or exchanges cannot be accepted. Please carefully review your order before purchasing.

Refunds:
If any item arrives damaged or if there is a quality issue with the print or product itself, a replacement order for the exact same item(s) can be made or a full refund can be issued. Request must be made within 30 days of product delivery. Requests are reviewed to make sure they meet eligibility.

(Please note minor deviations within 1/2 inch may occur regarding print placement and colors on monitor may slightly vary to actual products received.)

To make a request and inquire if the affected item(s) is eligible, please follow these instructions:

1. Contact us by email at customersupport@shopusamerch.com. 
In the Subject line include your Order Number and request type: Replacement or Refund.

2. Include your Full Name, Address, Phone, Email and description of the issue.

3. Required: You MUST submit a photo of the item(s) affected. Failing to do so will cause delays in your request.

Once the request is reviewed and meets eligibility, we will process the replacement(s) or issue the refund.

Please note:
Reprints will follow the Standard processing and shipping times, see Shipping Policy.

Refunds typically take 1-2 business days to review and then may take 5-10 business days to show credited back after your request has been fully processed.

 

Please contact us with any questions. We are here to help and want you to be 100% satisfied with your order.